TERMS AND CONDITIONS
Thank you for accessing "MILLEFEUILLE", The House of a Thousand Leaves, Website.
Millefeuille, The House of a Thousand Leaves, provides the content and services available on this website to you subject to the following terms and conditions.
From time to time, Millefeuille may modify the terms and conditions to which the content and services available are subject. We reserve the right, in our sole discretion, to modify, alter or otherwise update this policy at any time and you agree to be bound by such modifications, alterations or updates.
Accordingly, please continue to review them whenever accessing or using our Website.
A. ORDER REGISTRATION
We will notify you by email as soon as possible to acknowledge and accept receipt of the order.
All products are subject to availability. Millefeuille will inform you as soon as possible if any items you have ordered are not available, for any reason.
If we are unable to fulfill your order following this acknowledgement, we will contact you by email advising you of this.
Risk in the products constituting the orders will pass to you immediately upon delivery. You will be deemed to have accepted the order unless you notify us upon receipt that the order is incorrect or if you otherwise exercise your cancellation right set out below.
Millefeuille is pleased to offer you the possibility and let you choose your preferred or most familiar foreign currency without having to convert such currency. Orders can be placed in different foreign currencies. Choose and select your preferred currency at the bottom left of any page of Millefeuille website.
Payment of the order can be made by Paypal (using Paypal Credit), or by Bank Deposit (for New Zealand customers only).
The payment for each order, in the case of your payment by card will be taken from your debit/credit card at the point at which the order is dispatched. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.
Millefeuille takes every precaution to make the site as safe as possible. We do not hold any payment details on record.
C. QUERY REGARDING ORDER OR PAYMENT
We shall be pleased to assist if you have any queries or require any information regarding your order or payment.
Please email us at firstname.lastname@example.org. Please have your order number to hand.
Any delivery will be made to your billing address or such other address, only specified by you at the time of ordering. Providing a contact phone number is mandatory. In any case, orders placed with Millefeuille cannot and will not be sent and delivered to a P.O. box number.
All orders should be up to 1-2 working days delivery for New Zealand delivery, up to 2-6 working days for International delivery.
The orders must be placed before 11:00 am the previous working day. Any orders received outside these times will be processed on the next working day. No Saturday service is available. Please note that working days exclude Saturdays, Sundays, and New Zealand Bank Holidays.
New Zealand deliveries are done by "Post Haste" Couriers. The delivery charge, within New Zealand is NZ$ 9.00 incl. GST for a purchase under NZ$ 100.00, and free of charge for any purchase above.
International deliveries are done by Internaional express couriers. Postage and Handling charges include a tracking number. Postage and handling charges are specified online at the point at which your order is placed and the tracking number will be sent to you by email immediately after your order has been dispatched.
International delivery charge depends on the country of destination and on the order's amount, they are free of charge for any purchase above a threshold defined per country of destination and per currency.
International delivery charge and estimated times are as specified and shown in the quotation when registering for a Millefeuille’s order placement.
If you wished to send your order as a gift, you may request the Complimentary Gift Wrapping option when you are checking out.
For security reasons all parcels must be signed for on receipt, at a physical address, within standard working hours. A delivery contact phone is mandatory.
Any delivery timescales are indicative only and do not constitute binding obligations on us.
For delivery in New Zealand, our prices include 15% GST. Please note that any local taxes and duties for international deliveries are the responsibility of the purchaser.
E. ORDER RETURNS POLICY
We hope that you, Millefeuille’s Registered Customer or New Customer, will be satisfied about your online purchase but if, for one reason, you were not, you may return any item within 7 days of receipt as long as the item is unused and in its original packaging, returned with proof of purchase, and sent to the following address:
- Millefeuille’s Customer Service, Level Two, 40 Kenwyn Street, Parnell, Auckland 1052, New Zealand.
However if, upon your purchase delivery, you notice that any item in your order is damaged we shall be happy to exchange the damaged item(s) without charge provided you return the damaged item(s) within 20 days of taking delivery.
F. SUGGESTIONS AND COMPLAINTS
Millefeuille welcomes your enquiries, feedback, suggestions and other comments regarding the website, its content or products and services provided by us. Suggestions will be submitted on the understanding that they are non-confidential and non-proprietary to the person or organisation providing them and that they may not be returned to you and that we may not communicate with you in respect of them.
You are invited to take contact with us of any manner.
Millefeuille has a detailed "Complaints" procedure in place to make sure all such information is investigated fairly and in a timely way, recorded and if wherever possible resolved if any resolution is required. Information will be managed on a strictly confidential basis.
G. OWNERSHIP RIGHTS - USE OF WEBSITE MATERIALS
All content available on Millefeuille website, including but not limited to text, content, graphics, logos, photographs, names, illustrations, artwork, trademarks and other material, is the property of Millefeuille and is protected by copyrights, trade marks and/or other proprietary rights.
You are permitted to use this website for personal purposes only.
You agree not to use any content of the website for commercial purposes, including but not limited to copying, duplicating, reproducing, storing, selling, reselling, modifying, accessing or otherwise exploiting the content in whole or in part other than as set out above without our prior written consent.
To allow us to process your order, to manage your account or to allow you to make use of certain other features/services available on our website, we require you to register certain information about yourself. in particular but not only, when ordering items online.
Personal Identification Information is any information that concerns you individually and would permit us to contact you. Millefeuille will not collect any Personal Identification Information about you unless you provide it to us. Please be aware that you will be unable to purchase Millefeuille item(s) from this website unless you do provide the essential information requested.
Millefeuille does not provide your personal information to others for any financial gain or other than for the purpose of improving its services to you. We will never disclose information about you to any other person or organisation without your consent unless we are legally required to do so.
However, by using our website you fully agree that we may exchange information, with other companies and organisations for security purposes (e.g. the prevention of credit card fraud). Also, it is sometimes necessary for third party companies to work on our website. These companies or individuals are only able to access your data as a way of improving the service and security we offer to you, with the obligation to keep your information strictly confidential.
I. LIMITATION / EXCLUSION OF LIABILITY
The Millefeuille website is provided to you without warranties or guarantees of any kind whatsoever (express or implied) and your use of our website and its contents is entirely at your own risk.
In particular, the user must bear the inherent risks associated with the use of the worldwide web. We accept no responsibility or liability for functions contained on our website and will not be responsible for.
As expressely stated in the Terms and Conditions, we will not be liable to you or any third party for any direct, consequential or incidental loss or damages or any indirect loss whatsoever that arises out of or is related to the use of our website.
BY USING THE SITE, YOU SIGNIFY YOUR UNDERSTANDING AND AGREEMENT TO COMPLY WITH THE TERMS AND CONDITIONS OF USE.
J. CONTACT - NOTICES
If you have any question or notices under these terms and conditions, they may be sent either by email at email@example.com or in writing to:
Millefeuille, Level Two, 40 Kenwyn Street, Parnell, 1052 Auckland, New Zealand
MILLEFEUILLE is a Registered Trademark of BOTANY GREENBAY Limited, company incorporated in New-Zealand.
All Right Reserved.
LAST UPDATED: March 2020